Key achievements in last 180 Days across Design Strategy, Design Research, Design Ops, and User Research on the CC4 platform for Workforce Singapore and GovTech.
Planned and executed a 90-day Design roadmap to kickstart improving the overall Design Operations and Research Process, which successfully led to the buy-in of new research methodologies, design workflows and developing a more robust research methodology.
Accelerated Design Execution by organizing and restructuring workflow, allowing working files to be scalable and easier to manage in the long term. Developed and published a community-approved Figma Plugin. Defined 3 reusable design patterns, 7 components and refined existing Design Library to improve the usability of the designs.
I created a simple plugin that allowed us to create and name pages based on our naming convention. I was trying to solve the problem where we forget to name our pages and follow the previous naming convention.
The task itself was not complicated but it helped to reduce the cognitive load needed to create each new frame.
Developed and published a community-approved Figma Plugin to allow for easier file management. Markers have 3 features:
Breaking apart the design file allowed us to have better categorization for the work that we were doing.
By splitting the design files to Working File and Main branch, we explored ways of having an audited version of the files that is organized by features while still having a more fluid, sprint base file which is organized by time.
Audited and listed down all the known usability issues on the platform. Sorted it base on priority. Included feedback from users. Audited it against the DSS.
Used to keep track of figma files that needs to be updated. This system is replaced later to a 2 file system where we have files by the Sprints and then a Main Flow folder which collates all the most recent files. This was also superseded with the development of Markers plugin.
Design patterns we have established: T&C Pattern, Breadcrumbs, Sidebar design, Empty States, Search (Smart Search, Manual Search, Advance Search).
Introduced A/B testing and Unmoderated Usability Testing to the team and ensuring confidence in the design outcome using a mixed-method research approach.
We created a simple way for POs to understand the different kinds of User testing that we wanted to do as well as indicated the effort involved.
We introduced Unmoderated Usability testing as part of our design research tool kit. This allowed us to conduct A/B testing as well as Usability testing for the Referral Module.
We were able to validate different design ideas through A/B as well as do litmus tests on the new designs on the second iteration to see how well users responded to it.
We created a wiki page for the research work we did for the Referral Module. This is a detailed documentation of our research process, learnings and decisions we made. The document was done with the intent of being detailed enough to give future designers a clear context of the work that was done before but not too detailed that it might be overwhelming to understand.
I created wireframes and userflows to help align discussions on how the user experience can be improved and worked with devs to translate those screens into code.
